Shipping Policy

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can follow your package in real time.

Please note that during high-demand periods, promotions, or holidays, processing times may be slightly extended.

Shipping Times

Estimated delivery times depend on your location.

United States

  • 4–6 business days

Europe & United Kingdom

  • 1–4 business days

International

  • 7–14 business days

Please note that delivery times are estimates and not guaranteed, as delays may occur due to customs, weather conditions, or carrier issues.

Shipping Costs

We offer free standard shipping on all orders.

For certain regions, express shipping options may be available at checkout for an additional cost.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 24–48 hours to update after shipment.

Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country's regulations.

These fees are the responsibility of the customer and are not controlled by us.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

If an incorrect address is provided and the package is returned to us, the customer will be responsible for reshipping costs.

Lost or Stolen Packages

Once a package has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages.

If your package appears to be lost, please contact the shipping carrier directly or reach out to our support team and we will assist you in filing a claim.

Shipping Delays

Occasionally shipments may be delayed due to:

  • Weather conditions
  • Customs clearance
  • Carrier delays
  • High seasonal demand

We appreciate your patience and understanding in these situations.

Contact

If you have any questions regarding shipping, please contact our support team: support@thomasellington.com